Turn first-time online orders into regulars
Three customer retention offers that go out on their own and bring your customers back for another online order. We set them up and send them for you. All you do is switch them on.
Nothing to build or schedule. Just flip the switch.
One customer.
Three opportunities.
We send each one automatically when a customer reaches a key moment. 20% off and every 5th order are the defaults — tell us and we'll change them.
-
Bounce Back
Their 1st orderwait 2 days → send SMSTwo days after a customer's first order, they get a text with 20% off their next one.
-
Milestone
Every 5th orderwait 1 day → send emailThe day after every 5th order, the customer gets an email with 20% off.
-
Win Back
30 days of silencenightly sweep → send emailIf a customer hasn't ordered in over 30 days, they get a "we miss you" email with 20% off.
Timing is everything.
Emails triggered by a customer's own order perform 16x better than a regular scheduled email.
Customers in a rewards program visit restaurants about 22% more often than non-members.
Among our restaurants, more than half of customers who use a Bounce Back offer order again — most of them without another coupon.
A customer who orders twice is worth far more than one who orders once.
These offers are built to get that second order.
Flip the switch and we take it from there.
We handle everything on the technical side so you can focus on serving your customers. Already using our email or SMS marketing? These offers work right alongside it.
- Flip three switches
- Write and design the offers
- Create every discount code
- Track every order for the right moment
- Send the offer automatically
- Adjust promotions on demand
"Isn't this just more discounting?"
No. Each offer goes to one customer, one time, for one reason.
Four rules make sure of that.
One person, one use
Each code works only for the person we sent it to, and only once.
No piling on
Customers never get more than one offer at a time.
Every code expires
Bounce Back codes last 7 days. Milestone and Win Back codes last two weeks.
Easy to adjust
20% off and every 5th order are our defaults. Want different numbers? Tell us and we'll change them.
This isn't a sale on your menu. It's 20% off one order, for one customer, to earn their next one.
Get started in a minute.
Go to Marketing › Ordering and toggle on the offers you want. You can preview the emails right there. We set the discount and the milestone count for you, and we can change either one whenever you ask.
Milestone counts your last 90 days of orders, so customers get credit for orders they already placed.
Every online order counts: pickup, your own drivers, or delivery through Uber Direct.
The first order, the fifth, and the one that slipped away.
You can't catch these moments by hand. Enable the offers and let them do it for you, order after order, while you run the restaurant.