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Process Refunds & Add Charges Directly in 88 Restaurants

Online Orders
Restaurant

Sometimes a customer needs a refund. Sometimes an order needs an adjustment. With the Charge & Refund tool in 88 Restaurants, you can handle both without leaving your account.

This article walks you through enabling the feature, issuing refunds, and adding charges.

Before You Begin


This feature requires a linked Stripe account. If you already use 88 Restaurants for online ordering, you're all set — your Stripe account is already connected. If you're not sure, or if you'd like to get set up, contact us and we'll help.

Step 1: Enable Refunds & Charges


Before you can issue a refund or add a charge, you'll need to turn on the feature.

  1. Log in to your 88 Restaurants account.
  2. Go to Tools > Orders & Menus > Transactions.
  3. Toggle Enable Refunds and Charges to On.

Enable Refunds and Charges

Set a Transaction Password (Recommended)

Once the feature is enabled, you'll see the option to set a Transaction Password. This password is required every time you process a refund or add a charge — it's a simple security step to prevent accidental changes.

Note: If you don't set a transaction password, your regular account password will be used instead.

Step 2: Find the Order


  1. From the main menu, go to Orders.
  2. Find the order you'd like to adjust.
  3. Look at the Actions column on the far right. You'll see two new icons — one for refunds, and one to add a charge.

Refund Order and Add Charge Actions


Step 3: Issue a Refund


  1. Click the Refund icon on the order.
  2. A panel will open showing the order details and refund options.

To refund the full order: The default option is a full refund.  Just enter your transaction password and click Confirm Refund.

Refund Panel


To refund part of the order:

  1. Select Partial Refund.
  2. Enter the exact amount you'd like to refund.
  3. Enter your transaction password and click Confirm Refund.

Important: The amount you enter is exactly what will be refunded. Tax and fees are not automatically calculated or added.

Once the refund is confirmed, your customer will receive a confirmation email automatically.

Step 4: Add a Charge


Need to add an extra charge to an existing order? Here's how:

  1. Click the Plus (+) icon on the order.
  2. Enter the amount you'd like to charge.
  3. Add a note explaining the charge (for example: "Additional delivery fee" or "Substitution upcharge").
  4. Enter your transaction password and click Confirm Charge.

Additional Charge Email Receipt

Note: The note you add will appear on the updated receipt sent to your customer. Tax is not automatically added to extra charges.

Have questions? Contact us and we'll be happy to help.